Thank you for shopping on Pinkpearls.co.uk.
Online purchase made through Pinkpearls.co.uk can be
returned or exchanged within 15 days from the delivered date.
Order Cancellation
If you want to cancel the order, please
contact us （service@Pinkpearls.co.uk）and provide your order number and state the
reason.
· a. For orders
cancelled within 24 hours of purchase but have not been shipped, we will offer
a full refund.
· b. For orders
cancelled after 24 hours of purchase but have not been shipped, we will offer a
partial refund after charging a 15% cancellation fee.
· c. We will NOT
accept order cancellation request if the orders have been shipped. Please apply
for return after receiving the package.
· d. Generally,
you will receive a refund within 5 to 15 business days. (If no refund is
received within 30 days, please contact us via email)
Return/Exchange Process
· a. All
return/exchange items must be returned unworn, undamaged, unwashed and with all
the original labels attached in original packaging. If not, the buyer is
responsible for all incurred fees and there will be no refund.
· b.
Items can be returned or exchanged within 15 days from the delivered date.
Note that overdue requests may not be accepted.
· c. Return
shipping fees are at the customer's own expense.
· d. We do not
accept returned items that were sent back directly without notifying us first.
Step 1: Please
email our customer service representatives at service@Pinkpearls.co.uk to
get a return authorization and return address, stating your order number and
reason for return.
Step 2: After
receiving your email with exchange/return request, our customer service
representatives will send the exchange/return instructions back to you via
email. Please follow the instructions to process the
exchange/return.
Step 3: You will
receive refund within one week or have an exchange order processed after we
receive your package. We'll email you once processing your refund or exchange
and the refund will be issued to your original payment method. Generally,
you will receive a refund within 5 to 15 business days. (If no refund is
received within 30 days, please contact us via email)
Contact Us
If you run into any issues, feel free to
drop us an email at service@Pinkpearls.co.uk